DELIVERY INFORMATION
Stock
All Heaven Scent products are handmade in small batches, so items may often be out of stock. We update our website according to physical stock held, so if you the website allows you to place an order online, the item will be in stock.
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Any items marked as "PRE-ORDER" will be updated with an anticipated date of stocking. If you place a pre-order for an item and the anticipated date of stocking changes, we'll contact you to advise of the updated date or offer a full refund.
Delivery charges
We post UK-wide via Royal Mail. Delivery rates may differ for deliveries to some areas in Wales, Scotland and Northern Ireland. If you are ordering from these locations, we'll contact you to provide an accurate quotation for delivery.
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Rates (UK Mainland):
Small orders (up to 2kg in weight/£20.00 order value): £3.99
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Larger orders (above 2kg in weight/£20.00 order value): £5.99
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Orders over £30.00 value: FREE
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Orders are sent via Royal Mail 2nd class and delivery can be expected between 3-5 working days after ordering. In many cases, delivery is made earlier than this.
Collection
We know many of our loyal customers preferred to order online and collect at our shop in Royston, Herts, or visit the shop to browse in person. From December 2023 the shop will no longer be open as we transition to working from home instead.
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However, collection is still possible from our workshop near Royston town centre. As the workshop is located at my home I've made the decision not to display the address on the website, but if you'd like to collect from me please select the collection option at checkout and I will send you a message with my address and let you know when your order is ready.
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I am considering opening the workshop up to the public for a limited amount of time each month to allow browsing in person and payment by cash. Details will be posted on our Facebook page to let you know if/when the workshop will be open, and we will also send out an email update to all site members.
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If you have any questions regarding delivery or collection, please contact us using the form below!
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Angela - Heaven Scent x